Telephone Operator

Closing date: 31/12/2022


Speaks clearly, distinctly, and with a friendly, courteous tone. Uses listening skills to put callers at ease and obtains accurate, complete information. Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments.

Answers incoming calls.
Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
Places outgoing calls.
Receives guest messages and deliver the same to the guest.
Logs all wake-up call requests and performs wake-up call services.
Provides information about hotel services to guests.
Understand the telephone operator board or PBX switchboard operations.
Knows what action to take when an emergency call is required.
Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.
Assists in reporting telephone equipment or service complaints and problems.
To be fully aware of and adhere of health and safety, fire and bomb threat procedures.
Must be polite and courteous while answering the phone.
Open and close telephone functionality on the hotel front office software.
Keep records of calls placed and received by all departments and recording the call charges.

High school graduate or equivalent.
Must speak, read. Write, and understand the primary language used in the workplace.
Must be able to speak and understand the primary language used by the guests who visits the hotel.
Previous hotel-related experience desired. Knowledge of centralized telephone systems.
Skills in the operation of telephone equipment.
Skills in dealing diplomatically with the public under stressful conditions.

Note: you will be required to attach the following:

Resume / CV
Passport Copy
Educational Certifications
Intro video of yourself
Full Length Photograph