Closing date: 31/08/2022
The Spa Executive is responsible to support the manager in efficiently running the spa, fitness, and recreation facility. The coordinator supports the daily administrative tasks for a smooth operation and efficient guest experience.
JOB RESPONSIBILITIES AND DUTIES:
To support daily administrative tasks related to the spa and recreation areas.
Be a host to the guests/members of the spa. This includes greeting them in person or over the phone in a friendly, efficient, and professional manner, as well as escorting them to the appropriate facilities.
Adhere to the Standard Operating Procedures manual of the hotel.
Act as an Ambassador at the hotel representing the brand values for colleagues establishing relationships with internal and external stakeholders representing the values of the brand and Accor. This includes maintaining a professional appearance at all times.
Maintain strong relations with third-party operators.
Effective colleague communication and welfare for new and existing employees as well as other departments at the property.
All administrative duties.
Coordinate training, coaching, and onboarding of colleagues.
Guest quality training and leading frontline guest engagement.
Carry out any other duties and responsibilities as assigned by the hotel team.
Protect the rights of the property at all times
Support Spa and Hotel Managers in all given responsibilities for a successful running of the business
Ensure data privacy of all guest and employee-related information.
Education and Experience
Previous administrative experience, preferably in the spa, and fitness industry is an asset.
Experience in working with teams and ability to offer outstanding customer service.
Multitasking and adaptability.
Computer skills related to spa appointment software and cashier process.
Quick thinker, courteous and welcoming.
Professional and well-groomed for forward-facing guests.
Note: you will be required to attach the following:
Resume / CV