Closing date: 30/12/2023
The Spa Attendant is responsible for orientating guests to the spa facilities, greeting guests as they enter the facilities, and providing personal guest service. They are responsible for keeping the lounge, locker room, and other guest areas neat, clean and stocked with all amenities.
JOB RESPONSIBILITIES AND DUTIES
Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
Maintain eye contact when addressing external and internal guests; develop professional and personalized relationship with regular guests.
Maintain complete confidentiality in all guest matters in accordance with company policy;
Handle guests’ questions and concerns professionally and courteously.
Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
Maintain a positive attitude and contribute toward a quality work environment.
Regularly attend, participate in and support training and staff meetings for the spa.
Assist in all areas of spa operation as requested by management.
Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
Be on time for shift and maintain consistent, regular attendance record.
Issue spa lockers, robes and slippers to guests and then escort guests to their lockers.
Provide orientation tour, explaining spa amenities offered and answering guests’ questions.
Maintain a safe, clean and well-organized spa environment through consistent monitoring of the locker/facility area.
Stock locker room supplies and amenities and maintain accurate supply lists and inventory sheets.
Ensures adequate stock of supplies and equipment; inform management when stock is low.
Review guest appointment/schedules as needed.
Utilize spa computers with skill and proficiency; document guest information in electronic record as directed.
Answer the phone promptly and use the guest’s name throughout the phone conversation; operate phone system accurately and efficiently.
QUALIFICATIONS,EXPERIENCE & SKILLS
High School Diploma or Intermediate or Equivalent preferred
Be able to understand and communicate in the English language
First Aid and CPR Certification Required
Employee will perform most tasks in spa locker room environment
Note: you will be required to attach the following:
Resume / CV
Intro video of yourself
Full Length Photograph