Royal Service Agent
Closing date: 31/12/2022
The Royal Service Agent is the heart beat of the hotel operation. They will process all external and internal calls either by redirecting calls or assisting the caller. The Royal Service Agent will take ownership of the callers request and ensure follow up according to the hotels standards
DUTIES AND RESPONSIBILITIES
Takes full accountability for all internal and external guest requests, transmitting the information to the responsible department.
Logs all requests and ensures timely follow up to ensure a seamless service experience for guests.
Ensures all wake-up calls are accurately logged and executed.
Ensures that all telephone extension lists are maintained and updated regularly.
Have a full working knowledge of emergency procedures; ensuring telephones are answered whilst coordinating communication until final evacuation.
Adheres to and promotes all Company Health & Safety policies and procedures to ensure a safe work environment.
Handles emergency line and elevators emergency alarms, working alongside Engineering to schedule regular maintenance checks.
Receives and distributes faxes, voice messages and written messages for guests and internal departments.
QUALIFICATION AND EXPERIENCE
Excellent command of English and confidence in communication skills
Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.
Must be able to work well under pressure in a fast paced and constantly changing environment.
Must be a strong team player, professional and motivated with excellent organizational skills.
Note: you will be required to attach the following:
Resume / CV
Intro video of yourself
Full Length Photograph