Revenue Manager (incharge of Room Reservation)
Closing date: 31/12/2022
Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target.
Reservation Managers are front line professionals who facilitate the promotion, sales and bookings of a company's products and services. They are employed by travel agencies, tour operators, transportation companies, hotel chains and car rental agencies.
A Reservation Manager is responsible for providing travel information, itineraries and prices, handling customer complaints or concerns, counseling clients on terms and conditions of travel or making reservations and sending out confirmation notices.
JOB RESPONSIBILITIES AND DUTIES
Manage the Reservations team & all rooms reservations processes for the hotel. For both individual and group bookings.
Manage the Reservations team to meet and exceed budgeted targets.
Develop the Reservations team to ensure the constant delivery of excellent guest and customer service.
Ensure all email traffic is monitored and reservations appropriately recorded and checked – dates, price, market segmentation, sources etc.
Manage no-show and cancelled reservations and process charges according to hotel policy.
Work closely with the Sales team to help identify leads and convert leads to confirmed bookings.
University degrees in Hospitality, Tourism, Business or related field
Possess previous experience as Revenue or Room Reservation Manager for at least 2 years, preferably in 5 star Hotel Apartment
Minimum of 10 years experience in hospitality and tourism management
Fluent in both English and Arabic will be an added advantages
Note: you will be required to attach the following:
Resume / CV
Full Length Photograph