Closing date: 31/12/2022
The Outlet Manager is responsible for the profitability of the outlet. He/ She performs outlet-level support functions including customer service, scheduling, day-to-day operations, cashiering, loss prevention, maintenance and back office support. He/ She manages inventories, interacts with customers, wait staff and support employees to maximizes revenue generation and enhance the customer experience. He/ She oversees the recruitment, training and motivation of staff. He/ She maintains high standards of quality control, hygiene, health and safety in the dining area.
JOB RESPONSIBILITIES AND DUTIES
Administer purchasing and receiving procedures.
Analyze service quality and customer satisfaction.
Conduct staff performance assessment process.
Contribute to innovation process within own scope of work in the business unit.
Facilitate compliance with legislative and regulatory requirements.
Foster service innovation.
Identify and establish internal and external stakeholder relationships.
Implement loss/risk prevention.
Lead team to implement change.
Manage and implement business continuity plans.
Manage compliance with food and beverage hygiene policies and procedures.
Manage cost and quality controls.
Manage crisis situations.
Manage food and beverage operations.
Manage guest service.
Manage site/outlet and equipment maintenance.
Manage the customer experience.
Monitor income and expenses.
Optimize workforce for service excellence.
University Degree in Hospitality, Tourism, Business or related fields
Possess previous experience as Outlet or F&B Manager for at least 2 years in 5 Star Hotels
Minimum of 10 years experience in hospitality and tourism management
Fluent in both English and Arabic is required
Note: you will be required to attach the following:
Resume / CV
Intro video of yourself
Full Length Photograph