Ken FixIT Technician

Closing date: 01/07/2023


To perform general maintenance work on a daily basis for the hotel rooms and public areas, to provide extraordinary levels of customer service to ensure guest satisfaction.

Job Duties and Responsibilities 

  •  Perform general maintenance for the guest rooms and public areas as required and ensure highest levels of guest satisfaction

  • Maintain clean and tidy all the tools and trolleys used for maintenance purposes

  • Respond to any guest compliant and resolve the compliant with heights standard to ensure guest satisfaction.

  • Review and evaluate, tools, equipment and materials required for performing the maintenance and communicate with the supervisor. 

  • Works towards, achieving highest standards of guest satisfaction

  • Involvement in other activities as advice by the management and as necessary.

  • Support in snagging and de-snagging process.

  • Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety 

Specific Job Knowledge, Skill, and Ability 

  • Repair or replace all types of tiles, floor and wall as and when required 

  • Maintain the equipment and tools in good order and to maintain all stores organised. 

  • Responsible for the proper use and security of Ken- Fixit equipment and trolley.

  • Responsible for engineering related guest room requests and response in a timely manner. 

  • Responsible to repair or replace all types of tiles, floor and wall as and when required.

  • Responsible to repair and fix damaged shelving and furniture when necessary.

  • Responsible to repair and replace broken windows, doors and locks. 

  • Carry out general repairs to brick or block walls.

  • Carry out plaster repair works to walls.

  • Carry out general painting works as required. 

  • Carry out general plumbing, repairs and silicon sealant replacement, etc.

  • Initiates orders for supplies for the trolley and maintain records of work completed.

  • Ensure that all Work Order, PPM & General Maintenance works are executed, as directed by the immediate supervisor. 

  • Ensure engineering area is safe, kept clean and in an orderly manner. Keep close coordination with other engineering staff for smooth operation.

  • Follow guest room preventive maintenance checklist to individually complete rooms' preventative maintenance process for guest rooms in efficient and effective manner.

  • Ability to find fault and rectify systems as and when required. 

  • Any other duties and task as and when assigned by the superior or the hotel management                            

Qualification, Experience, and Skills

  • Knowledge about Mechanical, Electrical, Plumbing, Carpentry, Masonry, Painting, general maintenance is required.

  • The same field as Ken Fix It with minimum 5 years of experience

Note: you will be required to attach the following:

Resume / CV
Educational / Employment Certifications.