Ken FixIT Technician

To perform general maintenance work on a daily basis for the hotel rooms and public areas, to provide extraordinary levels of customer service to ensure guest satisfaction.

Job Duties and Responsibilities 

•  Perform general maintenance for the guest rooms and public areas as required and ensure highest levels of guest satisfaction

• Maintain clean and tidy all the tools and trolleys used for maintenance purposes

• Respond to any guest compliant and resolve the compliant with heights standard to ensure guest satisfaction.

• Review and evaluate, tools, equipment and materials required for performing the maintenance and communicate with the supervisor. 

• Works towards, achieving highest standards of guest satisfaction

• Involvement in other activities as advice by the management and as necessary.

• Support in snagging and de-snagging process.

• Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety 
  

Specific Job Knowledge, Skill, and Ability 

• Repair or replace all types of tiles, floor and wall as and when required 

• Maintain the equipment and tools in good order and to maintain all stores organised. 

• Responsible for the proper use and security of Ken- Fixit equipment and trolley.

• Responsible for engineering related guest room requests and response in a timely manner. 

• Responsible to repair or replace all types of tiles, floor and wall as and when required.

• Responsible to repair and fix damaged shelving and furniture when necessary.

• Responsible to repair and replace broken windows, doors and locks. 

• Carry out general repairs to brick or block walls.

• Carry out plaster repair works to walls.

• Carry out general painting works as required. 

• Carry out general plumbing, repairs and silicon sealant replacement, etc.

• Initiates orders for supplies for the trolley and maintain records of work completed.

• Ensure that all Work Order, PPM & General Maintenance works are executed, as directed by the immediate supervisor. 

• Ensure engineering area is safe, kept clean and in an orderly manner. Keep close coordination with other engineering staff for smooth operation.

• Follow guest room preventive maintenance checklist to individually complete rooms' preventative maintenance process for guest rooms in efficient and effective manner.

• Ability to find fault and rectify systems as and when required. 

• Any other duties and task as and when assigned by the superior or the hotel management                            

Qualification, Experience, and Skills

• Knowledge about Mechanical, Electrical, Plumbing, Carpentry, Masonry, Painting, general maintenance is required.

• The same field as Ken Fix It with minimum 5 years of experience

Note: you will be required to attach the following:

Resume / CV
Educational / Employment Certifications.