Closing date: 31/12/2022
To ensure the highest standard of overall cleanliness of assigned areas of the hotel. To ensure that the overall housekeeping operation runs efficiently. To assist with rosters, training, purchasing, inventory and control of all housekeeping related items. Additionally the Housing Supervisor is responsible for associate morale; guest focused hospitality, achieving budgetary goals, and interdepartmental relations
DUTIES AND RESPONSIBILITIES
To arrive for work on time dressed in full clean uniform, well groomed and presenting a professional appearance to our guests.
To ensure all staff in your department comply with the Hotel Policy regarding uniform and Personal hygiene.
To be aware of the days business both in Room Occupancy, Special Requirements and VIP needs.
To liaise with Reception regarding Room moves, VIP guests, Special Needs and act on any information given.
To issue keys, room lists, house assistant’s checklists and cleaning schedules to housekeeping staff at the beginning of their shift and collect them at end of shift.
To ensure that all staff service and replenish all rooms they are allocated to Hotel standards.
Ensure that trolleys are kept clean and tidy at all times; trolleys to be re-stocked to standard prior to going off duty.
Ensure that staff separate any damaged linen/towels and return them to laundry.
To ensure staff hoover and dust Stairs and corridors throughout the hotel daily.
Immediately report any theft from rooms/trolleys to Manager on Duty i.e. towels, folders etc and noting if door was opened/closed.
To ensure that any lost property is recorded correctly.
Rooms/items requiring maintenance to be reported immediately to maintenance team.
To report and where possible take action on any incidents or accidents.
To conserve power and heating; lights in rooms etc to be turned off when not in use.
To communicate our services and facilities to guests as required.
To deal with any customer complaints in a professional manner and to notify management of these.
QUALIFICATION AND EXPERIENCE
• Previous experience of working in a service driven, customer focused environment
• Ability to work well on own initiative as well as part of a team.
• Motivated individual with strong work ethic
• Must be physically fit and able to bend, stoop and lift.
Note: you will be required to attach the following:
Resume / CV
Intro video of yourself
Full Length Photograph