Closing date: 31/12/2022
The Housekeeping Coordinator's primary responsibility is the daily coordination of the Housekeeping operations. The Housekeeping Coordinator is responsible for ensuring that the department achieves the highest degree of service delivery through effective communication and follow up. The Housekeeping Coordinator serves as the liaison between the Housekeeping department and Front Office, Maintenance, Security, and Food and Beverage departments.
JOB RESPONSIBILITIES AND DUTIES
Consistently offer professional, friendly, and engaging service
Handle all calls for the Housekeeping department and ensures all messages, information and requests are logged, communicated promptly and accurately to provide prompt delivery of excellent service for guests.
Process requests and delegates work assignments in a timely manner, follow up with the guest to ensure their satisfaction
Responsible for communicating all operational concerns to the leadership team and proactively addressing any day-to-day operational concerns.
Take a lead role in the coordination of all Housekeeping employees and activities including office opening and closing, daily room assignments, inspection of rooms, evening service assignments, and other special tasks.
Maintain complete knowledge of all Housekeeping services, outlets, hotel areas / features and hours of operation.
Keep a complete updated inventory of linen and housekeeping supplies.
Order supplies as needed in coordination with management
Generate various operational reports for the coordination of the Housekeeping department. Assist other housekeeping employees in maintaining clean and organized work and public areas.
Follow all safety and sanitation policies.
Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.
QUALIFICATIONS,EXPERIENCE & SKILLS
2 Years Hospitality experience preferred
Prior supervisory and administrative experience in Housekeeping preferred
Proficient in Microsoft programs -- Word, Excel, PowerPoint, Publisher, Outlook
Excellent communication skills both written and verbal
Working knowledge of applicable sanitation standards
Note: you will be required to attach the following:
Resume / CV
Intro video of yourself
Full Length Photograph