Head Therapist

Closing date: 31/08/2022


The Head Therapist is responsible for leadership of therapist team. This includes but is not limited to the training, hiring and coaching of the team to ensure the best experience. The service quality and guest experience, as well as team motivation, is a key component of everyday operations.

Responsibilities will include, but are not be limited to:
- Adhere to the Spa Policy & Standard Operating Procedures manual.
- Act as an Ambassador of the spa at the hotel representing the brand values for colleagues establishing relationships with internal and external stakeholders representing the values of the brand and Accor.
- Maintains a professional appearance at all times.
- Manage the operations and efficiency of the spa facilities.
- Effective colleague communication and welfare for new and existing staff as well as other departments at the property.
- Able to train and perform all treatments offered on the spa treatment menu, while ensuring the guest /member's comfort at all times. These are to be performed in a safe, professional and hygienic manner.
- Support strategic initiatives for spa and wellness, by helping in planning, implementation and execution of all actions for the department.
- Ensure the team maintains a high level of professionalism in all aspects of the job.
- Ensure all employees report for appointments on time and share guest feedback after completing services.
- Establish and maintain inventory and stocking of all treatment materials and products and their accurate records as required by the hotel.
- Provide monthly payroll reports while controlling all expenses supporting a competitive therapist's utilisation.
- Generate and review daily / monthly facility and productivity reports including monitoring schedules.
- Provide Spa Director / Manager with the appropriate monthly consumption of products and new order requisitions.

Abilities and Skills

Hard working
Present a ‘can do’ attitude
Excellent Customer Service skills
Ability to work individually or as part of a team
Ability to carry out tasks efficiently

Essential Requirements

Minimum of NVQ Level 3 beauty Therapy
Minimum of 2 years practical experience from qualifying
Excellent communication skills
Experience in a target driven environment
Elemis product training desired but not essential

Note: you will be required to attach the following:

Resume / CV
Educational Certifications