Guest Relation Supervisor

Guest relations managers are responsible for maintaining open lines of communication between staff and guests. Management. This includes overseeing other guest relations team members, including receptionists, concierges, housekeepers, and wait staff. This also involves assessing employee performance. JOB RESPONSIBILITIES AND DUTIES Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction Respond to guests needs and anticipate their unstated ones Expect and react promptly to guests’ requirements and inquires Actively listen and resolve guests’ complaints Oversee and coordinate all arrivals and departures of special guests. Coordinate and manage communication between guests and staff Promote all amenities, conveniences and programs offered QUALIFICATIONS,EXPERIENCE & SKILLS Hands on experience with guest relationship management software Proficiency in English, multilingualism will be considered an asset Excellent problem resolution skills along with outstanding communication and active listening skills Ability to work flexible hours Highly responsible and reliable with a professional presentation BS degree in hospitality management, business administration or related field Note: you will be required to attach the following: Resume / CV Passport Copy Educational Certifications Intro video of yourself Full Length Photograph