Guest Relation Supervisor

Closing date: 31/12/2022

Doha,Qatar

Guest relations managers are responsible for maintaining open lines of communication between staff and guests. Management. This includes overseeing other guest relations team members, including receptionists, concierges, housekeepers, and wait staff. This also involves assessing employee performance.


JOB RESPONSIBILITIES AND DUTIES
Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
Respond to guests needs and anticipate their unstated ones
Expect and react promptly to guests’ requirements and inquires
Actively listen and resolve guests’ complaints
Oversee and coordinate all arrivals and departures of special guests.
Coordinate and manage communication between guests and staff
Promote all amenities, conveniences and programs offered

QUALIFICATIONS,EXPERIENCE & SKILLS
Hands on experience with guest relationship management software
Proficiency in English, multilingualism will be considered an asset
Excellent problem resolution skills along with outstanding communication and active listening skills
Ability to work flexible hours
Highly responsible and reliable with a professional presentation
BS degree in hospitality management, business administration or related field


Note: you will be required to attach the following:

Resume / CV
Passport Copy
Educational Certifications
Intro video of yourself
Full Length Photograph