Guest Relation Manager
Closing date: 30/07/2022
Guest relations managers are responsible for maintaining open lines of communication between staff and guests. Management. This includes overseeing other guest relations team members, including receptionists, concierges, housekeepers, and wait staff
JOB RESPONSIBILITIES AND DUTIES.
Ensure that guest check-in and check-out services are done promptly and courteously.
Ensure that front office staff is available at all the times for customer assistance.
Provide outstanding services and ensure guest satisfaction.
Provide direction and guidance to front office staff to meet hotel goals.
Manage special requests for customers including restaurant reservations, limousine services and car rentals.
Address guest inquiries and concerns in a timely and professional manner.
Coordinate with Event Coordinator in organizing meetings and specials events as requested by guests.
Welcome, greet and meet customers in lobby.
Follow and enforce established policies and procedures.
Make and change room assignments according to guest requirements.
QUALIFICATIONS,EXPERIENCE & SKILLS
Experience as a Guest Relations or Hospitality Manager
Excellent customer service skills
Knowledge of the hospitality industry
Familiar with ERP and MS Office software.
Great leadership skills
Effective communication skills
BA/BSc in Hospitality٫ Business or a related field
Note: you will be required to attach the following:
Resume / CV
Intro video of yourself
Full Length Photograph