Front Office Manager

Closing date: 31/12/2022

Doha,Qatar

We are looking for a responsible Front office manager who will be in charge of our reception area٫ acting as our company's ‘face’ and ensuring our visitors are properly welcomed. Your duties will also include coordination of all front desk activities.
You should possess a pleasant personality together with a dynamic professional attitude to supervise and lead our team. You should also be able to deal efficiently with complaints and have a solid customer service approach



JOB RESPONSIBILITIES AND DUTIES
Ensuring timely and accurate customer service
Scheduling shifts and supervising front-office personnel including receptionists٫ security guards and call center agents
Training and supporting office staff
Handling complaints and specific customers requests
Monitoring stock and order office supplies and troubleshooting emergencies
Managing mail distribution
Organizing office budget
Managing records of office expenses and costs
Overseeing the compliance with company’s policies and security requirements

QUALIFICATIONS
University Degree in Hospitality, Tourism, Business or related field
Possess previous experience as Front Office Manager for at least 2 years in 5 - star Hotels
Minimum of 10 years experience in hospitality and tourism management
Fluent in both English and Arabic is required.


Note: you will be required to attach the following:

Resume / CV
Passport Copy
Educational Certifications
Intro video of yourself
Full Length Photograph