Duty Engineer

Supervise, manage, and execution of various task operations, inspection, and maintenance of the various system in the hotel to ensure safe and reliable operation and additionally to ensure the highest level of guest satisfaction.

Job Duties and Responsibilities 

•  Manage team members, assign duties as required, ensure all the system equipment is operational all the time, conduct inspections, and perform preventive and corrective maintenance.

• Respond to all guest requirements and complaints and ensure the highest level of satisfaction.

• Manage the shift-wise team and ensure the availability of required resources to perform as arise tasks

• Develop, implement, and control SOPs, PPM checklists, method statements, and risk assessments.

• Support, train, and assist all the team members to achieve departmental objectives 

• Assumes responsibilities of your superior and other supervisors in their absences

• Due to the nature of the business, the Manager may be required to do other duties and special projects as assigned by the management.

• Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety

Specific Job Knowledge, Skill, and Ability 

• Complete maintenance work orders from all departments on a timely basis by following the hotel's standard operating procedures.

• Perform day-to-day routine and preventative maintenance within the hotel rooms and public areas.

• Respond promptly and efficiently to any maintenance calls that arise either by the guest or other departments.

• Respond courteously to guest requests promptly and resolve matters to the guest’s satisfaction.

• Able to prioritize maintenance issues e.g.: attend to the breakdown of plant and machinery on priority. 

• Perform maintenance activities in the guest rooms and public areas including electrical equipment, plumbing Air conditioning, etc.

• Test, troubleshoot, and perform basic repairs on all types of equipment.

• To monitor fire Alarm / Life Safety System systems as necessary, to be fully informed of the system operation, and to handle emergencies involving the systems.

• Understand and operate electrical, plumbing, refrigeration, and water systems.

• Communicate with different departments and to provide them with information and assistance.

• Able to use your wits and technical abilities to solve problems and make repairs effectively and efficiently.

• Able to maintain a daily logbook of work done during the shift.

• Able to delegate duties to the Engineering team leaders, Ken Fix-it, and other technicians.

• Able to complete the daily checklist before handing over the shift.

• Able to look after the smooth functioning of all machinery and equipment.

• Able to give proper handover to the next shift and also take regular briefings of the shift staff.

• Enter all guest complaints and back-of-the-house complaints as soon as they are received at the engineering control desk log book.

• Execute the preventative maintenance schedule and ensure all equipment and designated areas are maintained to the required standard.

• Maintain all tools, equipment, and working areas in good condition.

• Maintain the engineering working area and control desk in good condition always.

• Maintain maintenance inventory and requisition parts and supplies as needed.

• Train and instruct other members of the staff through sharing of knowledge and skills.

• Attend all firefighting classes and obtain a thorough knowledge of firefighting appliances.

• Perform any other job assigned by the management as and when required
  

Qualification, Experience, and Skills

• High School graduate or equivalent required.

• At least a 2-year college (associate) degree preferred

• Five years experience in the same field of hospitality

• Ability to obtain any government-required license or certificate. CPR certification and/or First Aid training preferred. Any licenses or permits that may be required by law or company regulations, such as an Electrician's license.

Note: you will be required to attach the following:

Resume / CV
Educational / Employment Certifications.