Butler Supervisor

Closing date: 23/08/2023


The supervisor role encompasses a spectrum of responsibilities from organizing and directing Butlers for pre-arrival, arrival, in-house, departure and post-stay arrangements. A Butler Supervisor plays a vital role in overseeing the daily operations of the Butler team, filled with purpose in actions to contribute and deliver experiences that are astounding and superlative. A person, who organizes all tasks of Butlers, guides and inspires the Butlers through examples, innovative thinker, embodies a strong sense of leadership, communicator who creates an atmosphere that is positive for both team and residents. Responsibilities Has full awareness, manages, and supervises all tasks of his/her staff. - Directs work assignments of non-supervisory personnel. - Informs other operating departments of matters related to Butler operations. - Ensures all communication is carried clearly amongst the team. - Receives, records, and distributes various reports via the Opera system. - Receives, records, and always transmits guest requests and preferences accurately to the team. - Maintains and update administrative data's. - Maintains key control and track sheet. - Ensures that the pre-arrival preparation is under control and report them to Assist. Head Butler / Head Butler. - Ensures smooth handover of daily activities to next shift. - Appraise appearance, discipline, and efficiency of all staff under direct supervision. - Maintains working area and equipment in a proper state of cleanliness and repair. - Takes responsibility and ownership in creating personal connections through emotional luxury between Butlers and guests. - Handle guest complaints: delegates immediately and reports to Head Butler / Assistant Head Butler. - Meticulously follow consumptions of guest supplies. - Designates department trainer, proactively identifies training needs and schedules consistent trainings in multi-aspect that builds Butlers' confidence. - Monitors performances and provides timely feedback for improvements. - Intuitively anticipates through observation and interactions guests' needs and wants and orchestrates special occasions and celebrations. - Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests' requests. - Performs related duties and special projects assigned. - Ensures repeat guests are met and greeted by Butlers daily and profiles are updated. - Ensures long-staying, special attention, occasion celebrating guests are taken care of exclusively by Butlers, paying particular attention to their needs and requests. - Fully understands the responsibility of providing the promised service to be given, even it means running a pantry for the needed period / crunch times. - Fully understands that the Butler position and the whole department constantly renews and develops itself to make sure to keep up with the trends in hospitality industry. - Has an awareness of all positions in the Butler service dept. including their job functions. - Ensures service standards and individual performance are aligned with Accor Hotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect. - Executes the annual upsell strategy and achieves all goals as set by management and cooperates with the Front Office team in promoting inter-hotel sales and in-house restaurants and facilities. QUALIFICATIONS,EXPERIENCE & SKILLS Possesses strong interpersonal skills and ability to communicate in second language. - Ascertains and addresses guest/colleague needs. - Focuses on service with an eye for detail and an approachable attitude. - Works well under pressure, analyses and resolves problems, exercises good judgment and with a high degree of professionalism. - High level of integrity, enthusiasm, dedication and support for continuous improvement. - Must be a self-starter, coach & mentor who can inspire the team to perform their best. - Flexible management style to meet challenge of a changing work environment. - Prioritizes and organizes work assignments and delegates work effectively. - Self-motivates and shows good initiative in a dynamic environment. - Ensures security and confidentiality of guest and hotel information. - Possesses good computer and property management system skills. Note: you will be required to attach the following: Resume / CV Educational Certifications Full-Length Photograph