Closing date: 31/12/2022
Primarily responsible for the supervision of all bell desk staffs, activities and also up keeping of desk area. The bell captain is also responsible for welcoming all guests to the hotel as well as bidding them with a found farewell. He should make sure all luggage, letter, courier and message movements are tracked and accounted.
JOB RESPONSIBILITIES AND DUTIES
Ensure that bell desk is manned at all times.
Keep working area, clean and tidy always.
Ensure that smooth and fast baggage handling for all arrival / departure guests.
Maintain close relationship with reception / information / cashier as well as other departments.
Attend all guest calls for Bell stand / Door Services related services.
Delegate bell boys to pick up the baggage's from guest rooms.
Errand cards are filled in for all baggage movements (Check-in, Check-out, Left luggage etc.)
For any guest requests follow up call to be made back to the guest to verify complete satisfaction.
All guest request are logged on to guest request tracker.
Check the inventory of items on loan, and all items are collected at the time of on or before check-out.
All baggage movements are tagged and recorded.
Update luggage movement register and sign off daily.
Ensure left luggage forms are filled and duly signed by guest and also all applicable policies are explained to the guest.
Guest Messages are distributed properly and accurately.
Guest and other departments letters, couriers are distributed properly and accurately.
QUALIFICATIONS,EXPERIENCE & SKILLS
High school or equivalent education
Computer Basics and knowledge of Property Management software.
Previous experience working within a hotel environment in the star / luxury market is essential Skills and Knowledge.
Strong Communication skills (verbal, listening, writing), Innovative , Pro-active and reliable.
Be a good team player and Flexibility to work a variety of early and late shifts
Able to stand for long hours and Transport guest luggage to and from guest rooms and/or designated bell area.
Note: you will be required to attach the following:
Resume / CV
Intro video of yourself
Full Length Photograph