Assistant Night Manager

Closing date: 30/07/2022


To ensure the smooth running of the Night team in the absence of the Night Manager, and the satisfaction of guests and visitors to the hotel. To assume overall responsibility for co-ordination and overseeing all hotel operations in the absence of the General Manager and Night Manager during the night

To ensure that you are wearing correct uniform in line with company standards and your name badges
To take over from the Late Duty Manager, in the absence of the Night Manager. Familiarising self with the business and of any issues from the Duty Manager Diary and to assume responsibility for the night operation of the hotel.
To supervise night team members in upholding standards and any new procedures
To supervise the Night team to ensure that they are performing their nightly tasks in line with the night checklist and hotel health and safety standards
To ensure that the hotel security is maximized at night by performing regular hotel checks of fire exits and to ensure all areas of the hotel are secured.
To ensure that all F&B outlets are closed down correctly and that monies are banked correctly
To support the Night Manager for all money handling
To supervise Room Service with attention to accuracy and efficiency of orders
To deal with any book-outs that may occur in a positive and professional manner
To monitor night audit production
To ensure that required daily figure reports are completed as required with the correct information.
The safe storage of floats and keys in line with company procedures
To oversee the front desk during the night ensuring we achieve total guest satisfaction
To welcome guests to the hotel in a courteous and helpful manner
To ensure that a suitable method of payment for each guest account at the time of check in
To comply with hotel policy regarding floats and access to the safe
To handle any guest complaints or problems promptly and to ensure that all resolved and unresolved problems are reported to the AM Duty Manager to complete
Ensure all VIP guests are highlighted and actioned on
Ensure that all guest profiles are updated and present

Previous Hotel experience in front office.
Be able to work unsupervised and exercise initiative
Good leadership skills
Ability to communicate and delegate to others
Good customer service skills
Enthusiasm to keep the store running through the night
Ability to work under pressure

Note: you will be required to attach the following:

Resume / CV
Passport Copy
Educational Certifications
Intro video of yourself
Full Length Photograph